Refund policy

We offer a 14-day return policy. This means you have 14 days from receiving your item to request a return.

Returns are not free. The return label must be paid for by the buyer. Simply send your item to:
AP10 Studios UG
c/o Lockcard.com
Peter-Henlein-Straße 13
89312 Günzburg

Once we process your return, we will refund your full purchase amount. 

 

To be eligible for a return, your item must be in the same condition as you received it, unworn, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To initiate a return, contact us at info@lockcard.com. Please note that returns must be sent to: AP10 Studios UG, Peter-Henlein-Straße 13, 89312 Günzburg 

If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

For any return-related questions, contact us at info@lockcard.com.

Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item so we can evaluate and resolve the issue.

Exceptions / Non-Returnable Items
Certain items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom products (e.g., special orders or personalized items), and personal care products (e.g., beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about a specific item.

Unfortunately, we cannot accept returns of sale items or gift cards.

Exchanges
Returning the received item is the fastest way to get the desired item. If the return is accepted, you can purchase the new item in a separate order.

European Union – 14-Day Withdrawal Period
Regardless, you have the right to cancel or return your order within 14 days without giving a reason if the goods are shipped within the European Union. As described above, the item must be in the same condition as you received it, unworn, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at info@lockcard.com.